Returns & Exchanges
Barton Craft Design can’t offer refunds as every piece is handmade. This makes each item unique. I try and represent each image on the site as accurate as possible. Given the nature of the handmade process, there may be slight variations.
However, If you are unsatisfied with your piece, I would like the opportunity to fix any problems you might have. All issues must be presented within 30 days of receiving your item. If the issue is not resolved within 30 days due to lack of communication with you, the buyer, I will not be able to accept the return.
I will offer exchanges if the item you received is undamaged. The exchange must be made within 30 days of receiving your order. The customer is responsible for shipping costs.
All fiber art on the site is made ready to ship. Your fiber art will ship within 1-5 business days and will arrive within 1-3 days of your shipping notification. Jewelry is currently made to order so please allow up to 1 week for your piece to be made before it is shipped. Once it is made, it will take 1-3 days to ship from the day you receive your shipping notification. Within the US, I ship USPS Priority. Faster shipping can be arranged by request. International Shipping can be arranged, please contact me here.